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If you don’t see a question addressed below, please contact us and we will be happy to answer your query.
We also offer custom designs for birth announcements, showers, parties and other social and corporate events
Your satisfaction is important to us. We are confident that you will be satisfied with your purchase from Arabella Papers. As our invitations require such extensive labor and time, we strongly urge you to review your order within 5 business days of receiving it to allow us as much time as possible, in case there is an error requiring a reprint. If a client requires a reprint, please note that we will do everything to expedite your order, but may require up to 10 business days. Due to the hand-made nature of our items, the printing and drying time required for our Bellpress method and the location of our oversees manufacturing facility, we do need certain allocated time to fulfill such requests.
Please note, as all of our hand-made stationery is fully customized for each individual client and for this reason we cannot offer a return. Arabella's hand-made custom stationery is non-refundable. In the case of an issue, the client will be given credit towards a future order. Kindly also note, if your accept delivery of an order order an it is used and mailed, the client is fully responsible for all payment. Discounts are not offered for errors that we make right. Further, In the event of a dispute and we need to seek an agency or an attorney for collection, the client is responsible for all collection costs, attorney's fees and court costs.